I have been nothing but happy with my experience at HRC! I have alopecia universalis and switched from another less than subpar hair replacement center that I had been going to and not satisfied for 10+ years. I initially had a very thorough consultation with Bob and fully understood all products, services and costs prior to signing any contracts. I immediately felt so comfortable with him and his staff and have had nothing but amazing services and products since starting there. I would highly recommend HRC to anyone with hair loss issues!